What it was:
Design, develop and deliver an engaging and memorable 1 day new starter event that aligned with NAB’s purpose and culture, all while keeping the current fortnightly events running.
What we did:
- Incrementally redesigned the 1 day learning event
- Coached facilitators
- Constructed new stage sets
- Introduced new technical capability to enable “live TV” interviews across the bank
- Ran pilot events in Sydney and Melbourne
- Handed the event back to client to continue running
Outcome:
The NPS score for the event moved into to the 80s. The bank is now making it a national program with managers electing to fly new starters in from around Australia and Asia to attend.